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Report a Concern, Request Service, or Submit a Compliment or Complaint

  1. If this is an emergency, please DO NOT use this form. All requests received after business hours will be reviewed the next business day.
  2. *As of 7/15/21: Due to technical errors, this "Report a Concern, Request Service, or Submit a Compliment or Complaint" form may be experiencing errors. If you attempt to submit a form below, and are not redirected to a confirmation page after hitting submit, your request may not have been submitted. If this error occurs, please contact City Hall by phone instead at 386-677-0311. We apologize for any inconvenience and are working to resolve the issue as quickly as possible.*

  3. To report a concern, request service, leave a compliment, or lodge a complaint, please complete the information below. Contact information may be necessary to properly address your concern or request. Please provide some details in the fields below.
  4. Public Notice: Under Florida law, any information provided in this form may be subject to disclosure in a public records request. 

    Please be aware of a new Florida state law effective July 1st, 2021: A person designated as a code inspector may not initiate an investigation of a potential violation of a duly enacted code or ordinance by way of an anonymous complaint.  A person who reports a potential violation of a code or ordinance must provide his or her name and address before an investigation occurs.  

  5. For consumer complaints, please contact Florida Division of Consumer Services, 1-800-435-7352
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  7. This field is not part of the form submission.