2. If this is an emergency, please DO NOT use this form. All requests received after business hours will be reviewed the next business day.

4. *As of 7/15/21: Due to technical errors, this "Report a Concern, Request Service, or Submit a Compliment or Complaint" form may be experiencing errors. If you attempt to submit a form below, and are not redirected to a confirmation page after hitting submit, your request may not have been submitted. If this error occurs, please contact City Hall by phone instead at 386-677-0311. We apologize for any inconvenience and are working to resolve the issue as quickly as possible.*

6. To report a concern, request service, leave a compliment, or lodge a complaint, please complete the information below. Contact information may be necessary to properly address your concern or request. Please provide some details in the fields below.

8. Public Notice: Under Florida law, any information provided in this form may be subject to disclosure in a public records request. 

   Please be aware of a new Florida state law effective July 1st, 2021: A person designated as a code inspector may not initiate an investigation of a potential violation of a duly enacted code or ordinance by way of an anonymous complaint.  A person who reports a potential violation of a code or ordinance must provide his or her name and address before an investigation occurs.  

10. If you have a tip regarding criminal activity that you would like to confidentially submit to the Police Department, click the Tip Form link below.
    Tip Form
12. First Name:
13. Last Name:
15. Address:
17. Phone Number:
19. Email:
21. Select a Department/Division for your request:*
    -- Select One --AirportAnimal ControlBudgetBuilding/PermittingCity ClerkCity ManagerEconomic DevelopmentFinanceFireHuman ResourcesLeisure Services/RecreationNeighborhood Improvement (Code Enforcement)PlanningPolicePublic WorksPurchasingUtility Billing
23. Please select a report type:*
    -- Select One --ConcernService RequestComplimentComplaint
25. Location of Concern/Request (if applicable):
27. Description:*
29. To report a streetlight that is out or malfunctioning:
    Florida Power and Light - Report a Concern
30. To request mosquito spray:
    Volusia County Mosquito Control
32. For beach questions or concerns, please contact Volusia County at 386-239-6414
    Volusia County Beach Safety
33. For consumer complaints, please contact Florida Division of Consumer Services, 1-800-435-7352
Leave This Blank:


35. 1. Receive an email copy of this form.
36. Email address

    This field is not part of the form submission.

37. Submit

* indicates a required field