FAQs • City of Ormond Beach • CivicEngage

Why do the telecommunicators ask so many questions when I call?: Telecommunicators are trained to get as much information as possible to determine the nature of the problem and its seriousness. On emergency calls, the Telecommunicator already has sent the information to a dispatcher while continuing to ask additional questions.

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Police

1. If I want to report something to the police, is 911 the only number to call?: For anything related to a crime that is in progress or any other emergency, call 911. If in doubt, be safe and call 911. For non-emergency reports, suspicious activities, or requests, call the non-emergency number for dispatch at (386) 248-1777. You can also submit tips anonymously online through the form linked below or by texting the agency keyword ORMONDPD followed by your tip to CRIMES (274637) from your mobile phone.
Submit a Confidential Tip Online

2. How can I get a copy of a police report?: Call the Ormond Beach Police Records Section at (386) 677-0731 or stop by our lobby during normal business hours: 8am to 6pm, Monday through Friday, with the case number. If you do not have the case number, you will need the location of the incident, date, and any victim or suspect information. There is a per page/copy charge.

3. Should I report suspicious activity in my neighborhood?: Yes. The Ormond Beach Police Department depends on citizens calling to report crimes or suspicious activity. The person taking your call will ask questions about the activity to determine its nature. The officer also will ask for descriptions of the people involved. You will be asked for your name and address, but you may decline to give this information and an Officer still will respond.

4. Can I make a police report any time of the day, or do I need to make an appointment?: The police department will respond 24 hours a day, seven days a week, to any request for police assistance. We always have officers patrolling the city. We will send someone to your house or business when you call.

5. Can I make a police report over the telephone or does an Officer have to come to my home?: Some reports can be taken over the phone. The dispatcher who answers your call at (386) 248-1777 will determine if your report can be handled over the phone. An officer will call you back and take the information if an in-person response is not necessary

6. Is there a waiting period before I can report someone missing?: No. You may make a missing person report whenever you realize someone is missing.

7. Can I use 911 on my cellular phone to report drunk drivers?: Yes. Calls to 911 on a cellular phone are free. Do not try to pursue a drunk driver or place yourself in any danger. When you call, you will be asked for a description of the car, its location and direction.

8. Why do the telecommunicators ask so many questions when I call?: Telecommunicators are trained to get as much information as possible to determine the nature of the problem and its seriousness. On emergency calls, the Telecommunicator already has sent the information to a dispatcher while continuing to ask additional questions.

9. My family and I are going on vacation. Can the police keep an eye on our home while we are gone?: You may call the Ormond Beach Police records line at (386) 677-0731 or stop by the department lobby and request an "extra-patrol" property check. The information will be passed on to the officers who patrol your neighborhood. While the police department cannot "watch" your house, the patrol officers will try to check on it regularly.