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Utility Billing & Customer Service
Program Functions
The Utility Billing and Customer Service program administers the City's integrated utility billing and customer information system that includes monthly meter reading, billing and collection, and customer service support.
Yearly Productivity
This program produces approximately 265,000 statements annually for water and wastewater service, stormwater utility, solid waste collection, and recycling, and performs approximately 262,000 meter readings per year.
Service Areas
The City also provides water services to areas north of the city limits on the peninsula and mainland areas. Contact 386-676-3209 to apply for water services outside the city limits.
Pay by phone
You can get account information, request an extension or pay by phone with a check or credit card (Visa, MasterCard, and Discover) anytime with our automated system. Have your account number ready and call 386-676-3209.
Visit the City of Ormond Beach's online utility billing portal to access your account.
Online services
Visit the City of Ormond Beach's online utility billing portal to access your account.
Resources
- Utility Services Application - Start service by bringing the completed application by our office or by mailing it in
- Utility Billing Online Services - Access your City utility account
- Utility Rates and Policies - Check rates and other information
- Automatic Bank Drafting - Sign up for Bank Drafting
- Low-Flow Toilet Rebate - Reduce water use and save $50.00
- Drinking Water Quality Report - View the current Ormond Beach Drinking Water Quality Report.
- Lien Search Request Form
- Water Leak Facts