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Utility Billing & Customer Service
Program Functions
The Utility Billing and Customer Service program administers the City's integrated utility billing and customer information system that includes monthly meter reading, billing and collection, and customer service support.

Yearly Productivity
This program produces approximately 265,000 statements annually for water and wastewater service, stormwater utility, solid waste collection, and recycling, and performs approximately 262,000 meter readings per year.

Service Areas
The City also provides water services to areas north of the city limits on the peninsula and mainland areas. Contact 386-676-3209 to apply for water services outside the city limits.

Contact Us
For more information, please contact Utility Billing Customer Service at 386-676-3209, or visit our office at:
City Hall - Room 102
22 S. Beach St.
Ormond Beach, FL 32174

Monday - Friday
8:00 am - 5:00 pm


 If you are using Firefox Web Browser, you may be unable to open the Utility Billing Online Website. Firefox has changed its minimum requirements for SSL (secured) websites and it is causing issues for users that have updated to the latest version of Firefox. You CAN access the site using Internet Explorer or Safari. We are working with our software vendor to upgrade our site. We expect to have this upgrade completed very soon and will remove this notice at that time. Note: If you are unable to pay your bill online, you can always call Customer Service at (386) 676-3209