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Neighborhood Improvement
The Neighborhood Improvement Division (NID) consists of the manager, two neighborhood improvement officers, one environmental improvement officer, and an administrative assistant.

Division responsibilities include the enforcement of a variety of codes and ordinances contained in the Land Development Code and Code of Ordinances.  Each neighborhood improvement officer responds to citizen inquires on residentially zoned property in their assigned area.  The city has been divided in half, one officer works on the north side of Granada Blvd.; the other on the south side of Granada Blvd.  The environmental improvement officer responds to requests for tree removal permits on developed sites, conducts landscape maintenance inspections on developed commercial properties, and serves as the division's commercial property code officer.  

Neighborhood Improvement participates in community outreach programs and is available to make code enforcement presentations to citizen groups, neighborhood associations, and other civic organizations.

To register a complaint or to learn the status of a complaint please call 386-676-3352, complete the online Report a Concern form, or by email

Please note that the city does allow anonymous complaints and inquiries. Understand that should you leave your name and phone number that information then becomes part of the public record and is subject to disclosure upon request.  If you wish to remain anonymous please leave the full street address where the concern exists and the nature of the concern you wish to have investigated.  The staff will normally respond to your inquiry within two days from receipt of the call.  You may contact the complaint line to ask if any action has been taken with regard to your inquiry. 

View General Code Information (including brochures and information on the most common types of code violations)

View Information on NID Programs (including Vacant and Abandoned Real Property). 
Chris Mason
NID Manager
Ph: 386-676-3352
Fx: 386-615-7074