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Airport

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1. What type of airport is Ormond Beach Municipal Airport (OMN)?

OMN is defined as a General Aviation Reliever Airport. The term general aviation refers to all civil aircraft that are not classified as air carrier, commuter, or military in nature. A reliever airport pulls private aircraft away from the air carrier airports to reduce air traffic delays and increase safety. An air carrier airport is an airport that provides regularly scheduled passenger and freight service.

2. Why are planes allowed to take off and land late at night?

OMN is a public use airport and obligated by the Federal Aviation Administration to be open 24 hours, available to all aircraft.

3. Why do I notice increases and decreases in the number of airplanes that fly over my house?

Residents near the airport may notice fluctuations in air traffic activity because OMN has four runways pointing in different directions. Aircraft will use the runway that allows for the safest take off or landing. Aircraft generally need to take off and land into the wind, and smaller aircraft are more sensitive to wind conditions. Therefore, depending upon the direction and intensity of the wind on any given day, residents may not see a single plane overhead, and on other days they may see quite a few.

The active runway for OMN is dictated by the direction of the wind along with the active runway at other airports in the area. Pilots flying into OMN will not be allowed to use an approach that would conflict with the approach being used at nearby airports, like Daytona Beach International Airport. Safety and aircraft separation are the air traffic controller’s main priorities.

4. How does the weather and season affect aircraft noise?

Individuals will usually notice an increase in aircraft noise during warmer months, when windows are open and people are outside. During hot and muggy summer days, aircraft climb performance decreases. They stay lower longer and more power is required to climb. A low cloud ceiling will also insulate the noise, especially apparent during helicopter operations. As air density increases and the air is cooler and dryer, air molecules are closer together resulting in the sound conducting better, traveling longer, and sounding louder.

5. Are there regulations on how low aircraft can be?

There are three scenarios for aircraft: departure, landing, and en route. When aircraft are taking off or landing there are no minimum altitude requirements. When en route, fixed wing aircraft must maintain at least 1000' over congested areas and 500' over other areas. Helicopters have no minimum altitude requirements.

6. What limitations prohibit OMN from establishing restrictions on airport operations?

On November 5, 1990 the U.S. Congress enacted legislation known as the Airport Noise and Capacity Act. As a result, Federal Aviation Regulation (FAR) 161 was established to limit the ability of airports to restrict access to an airport based on noise. Congress enacted the legislation to balance the interests of the aviation industry and airport neighbors. In addition, Interstate Commerce laws prohibit anyone to “in any way or degree obstruct, delay, or affect commerce or the movement of any article or commodity in commerce” (18 U.S.C. Sec. 1951(a)).

7. How can I make a noise complaint?

• Call the airport manager, Steven Lichliter, at 386-615-7019.


• Send an email request that includes the above information. Email Steven Lichliter.

If the airport manager is not available to speak with you, please leave a message containing the following information: your name, address, and telephone number, the time of day that you were disturbed, the type of aircraft (jet, propeller, helicopter), the tail number of the aircraft, and any additional description of the event.

8. What happens when I place a noise complaint? What does the airport do with that information?

We research all complaints. When we receive multiple complaints from one operation we will notify the operator, inform them of the complaint, and review our noise abatement procedures. We log all complaints and use the information to identify areas in the noise program where modifications are needed.

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Building

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1. When is a notice of commencement required?

A notice of commencement is required when the value of the work exceeds $2,500. In the case of repairing or replacing an existing heating or air conditioning system, a notice of commencement is required when the value of work exceeds $7,500. (F.S. 713.13) Notice of Commencement Form

2. How do I schedule an inspection?

Inspections can be scheduled by calling the inspection line, 386-676-3588 or online with the City's website. Schedule an inspection online

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City Clerk

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1. City Zones & Voting Precincts

Ormond Beach's population is approximately 40,000 people. This population is divided into four zones, each with a population within 5% of the other zones. Each zone is served by one city commissioner, and the mayor represents the entire City.

View the City's zoning map, and identify your voting precinct.

For more information regarding zone boundaries or voting precincts, please contact City Clerk's Office at 386-676-3297.

2. Public Record Requests

Requests for public records are submitted to the City Clerk. The charge for single sided photocopies on letter sized paper is $.15 per page or $.20 per page for double sided copies. Other photocopies are available at varying prices dependent upon size and format. Audio records are available at a cost dependent upon the format of the audio copy.

3. Where can I get a birth or death certificate?

Birth and death certificates and be obtained from the Volusia County Health Department located at 845 Holsenback Drive in Daytona Beach. They can be reached at 386-276-0614. Office hours are Monday - Friday, 8:00 am - 5:00 pm.

4. How can I get in contact with children and family services?

The Department of Children and Family Services is located at 210 Palmetto Avenue in Daytona Beach. They can be reached at 866-762-2237.

5. Where can I get a copy of a deed?

Deeds are filed with the Volusia County Clerk of Court, Recording Department in Daytona and Deland. They can be reached at 386-257-6000.

6. Where can I get a copy of a will?

Wills are recorded with the Probate Office in Deland. They can be reached at 386-257-6000.

7. How can I get a driver's license or identification card?

You can get your Florida driver's license and/or Florida identification cards from the Department of Motor Vehicles located at 310 Jean Street in Daytona Beach. Monday - Friday, 8:00 am - 5:00 pm.

8. What is the number for the Better Business Bureau?

The Better Business Bureau is associated with the Chamber of Commerce located at 165 W Granada Boulevard. They can be reached at 386-676-3454.

9. Where can I get a marriage license?

Marriage licences can be obtained at the Volusia County Courthouse located at 125 E. Orange Avenue in Daytona Beach. They can be reached at 386-257-6000.

10. What is the phone number to the Library?

The Ormond Beach Public Library is located at 25 S. Beach Street and can be reached at 386-676-4191.

11. What are the phone numbers for the local schools?

All Volusia County Public Schools are listed in the AT&T Real Yellow Pages Business Section under schools.

12. What is the phone number for unemployment?

There are no local unemployment offices in Volusia County. Unemployment can be reached online at Fluidnow.com or by calling 800-204-2418. There is a career office in Daytona Beach associated with One Stop Employment Center located behind the Volusia Mall and they can be reached at 386-323-7001.

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Elections

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1. When is the next City Election and which offices will be elected?

The City of Ormond Beach Municipal Elections were held in conjunction with the General Election on November 06, 2012. The next municipal election will be held in November 2014. All four City Commissioner offices and the office of Mayor will be up for election at that time.

2. How can I locate my precinct?

You may locate your precinct by utilizing the Department of Elections precinct locating website. Precinct Locator

3. How do I register to vote?

You may register to vote by completing a voter registration application. Applications are available at City Hall, post offices, libraries or the Chamber of Commerce. Applications and information on voter registration is also available online at the Volusia County Department of Elections website. Voter Registration Information

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Finance

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1. How do I apply for utility services?

To find out how to apply for utility services, view the Utility Billing and Customer Service page. Utility Billing and Customer Service

2. Where do I pay my utility bill?

To access your City utility account, visit Utility Billing Online Services. Utility Billing Online Services

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Fire Department

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1. What is my ISO Rating?

The Insurance Services Office (ISO) rating is the Public Protection Classification used to gauge the ability of the Fire Department to respond to fires.

The ISO rating is used by the insurance industry to determine insurance premiums for residences and businesses. The highest rating is a Class 1, which represents superior property fire protection. The lowest is a Class 10, which indicates the area’s fire suppression program does not meet ISO’s minimum criteria.

The current ISO rating for the City of Ormond Beach is Class 4/9. If your residence or business is located within 1,000 feet of a fire hydrant and you are within the city limits of Ormond Beach your ISO rating is Class 4. There are a few outlying areas within the city limits that are rated Class 9.

If you need assistance to determine your rating, please contact the Fire Administration Office at 386-676-3255.

2. Are fire station tours available?

Fire station tours are available to the public. A tour of the entire facility is provided along with a presentation on fire safety, equipment, gear, and apparatus used by our firefighters.

To set up a fire station tour, please call the Fire Administration Office at 386-676-3255.

3. Does the Fire Department service fire extinguishers?

No, but there are several fire extinguisher companies that are listed online or in the Yellow Pages.

4. Are CPR classes offered?

Yes, the American Heart Association Heartsaver CPR and AED course is offered to City of Ormond Beach residents at no charge. Classes are held the first Saturday of each quarter (January, April, July and October).

Class location: Fire Station 92 located at: 189 S. Nova Rd., Ormond Beach
Time: 9:00 am – 12:00 pm.

To register for this course, please contact Ormond Beach Fire Administration at 386-676-3255.

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Human Resources

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1. What jobs are currently available with the City of Ormond Beach?

Go to our Careers page to view current openings and more employment details. Careers

2. How do I get help with paying my rent or electric bill?

Contact Human Services at 386-254-4675 for short-term emergency assistance.

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Ormond Beach's Andy Romano Beachfront Park

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1. Why create a new beachfront park?

Ormond Beach is the only City in Volusia County along the coast that does not currently have a beachfront park. The voters approved a referendum for a general obligation bond to fund the beachfront park on August 24, 2010.

2. Where is Ormond Beach's Andy Romano Beachfront Park going to be located?

It is a four-acre vacant site with 600 feet of beach frontage located at 839 South Atlantic Avenue on the east side of SR A1a, just south of the Milsap Road beach approach, north of Harvard Drive. View aerial photo of park location

3. What will the park be like?

On April 10, 2011 the City Commission adopted a mission statement to guide the development of the park. 67% of citizens that participated in the community engagement process agreed with the City's vision for the park:

"To create a public beachfront park with beach access and ample off-beach parking to maximize access and enjoyment to all that will provide ocean views and restoration of natural dunes. The park will become a special place in the City, leaving a lasting impression, and will further define Ormond Beach as an exceptional place to live, work and play." View artist's renderings of the proposed park

4. Who is Andy Romano?

Since his arrival in Ormond Beach as a young man, Mr. Romano has worked to improve the quality of life of all citizens in Ormond Beach. After being the first lifeguard on the beach and opening the first beach concession, he fittingly earned the nickname of "Mr. Beach."

As a teacher and principal in Volusia County, Mr. Romano has mentored and served as a role model for many Volusia County children. In volunteering to serve on the City's Leisure Services Advisory Board, Mr. Romano continues to teach by his example in giving back to his community.

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Performing Arts

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1. How do I buy tickets for your shows?

You can purchase tickets to any of our shows by simply visiting us at the Box Office located at:
399 N. U.S. 1
Ormond Beach, FL

You may also purchase tickets by phone by calling 386-676-3375. The Box Office is open from Tuesday to Friday between the hours of 12:00 noon and 5:00 pm and two hours prior to any show.

You may also purchase tickets online by clicking on the link below at the end of this question. Only Visa and Mastercard are accepted for online ticket purchases. Your online ticket order will be printed and held for you at the Box Office. You may pick up your tickets in advance on the next business day, or on the day of the show beginning two hours prior to showtime.

For more information about making ticket purchases visit you can visit www.ormondbeach.org/boxoffice

Purchase Tickets Online

2. Is the Box Office phone working?

Yes, it is working! However, due to high volume of calls, there may be periods of time when we are already on the phone or otherwise unable to answer. Please be patient and leave a message. Calls are returned in the order that the messages are received. Leaving multiple messages may result in receiving more than one return call from our box office. Call us at 386-676-3375.

3. Do you charge a service fee for purchasing tickets over the phone?

No, there is no service fee for purchasing tickets over the phone. However, we require full payment at the time of booking using a Visa or MasterCard.

4. Do you have a balcony?

This is a very common question and the simple answer is no, we do not have balcony seating. The layout of the theater is similar to stadium seating and therefore there are two levels at which to enter the theater. All seating is elevated off the stage to provide you with optimum viewing.

5. Is your venue handicapped accessible?

Wheelchair seating is available on the ground level on a limited basis. Each patron visiting in a wheelchair may have one member of their party sit with them; however, all other members will be seated in the general seating area. Mobility-impaired patrons are welcome to sit in our first row of seating. This row is reserved for mobility-impaired patrons and their parties.

Please inform us of the need to sit in a handicapped / mobility-impaired area when purchasing tickets. These areas may sell out before the general seating does and are sold on a first-come, first-served basis. Please keep in mind that there is no elevator service to seating at our theater.

6. When is the schedule published?

The City of Ormond Beach Website Calendar of Events is updated with the latest Performing Arts Center show schedule. If you would like to be notified whenever new shows are added to schedule, click on “enotification” and check the box for the “Performing Arts Center”. You will then be prompted to enter your email address. To prevent spam, you will receive a confirmation email from the City of Ormond Beach Website in your email inbox. You must open the email and click on the link to confirm the subscription. After you click on the link in the confirmation email, you will automatically receive an email notification from the City of Ormond Beach Website whenever a new show is added to the Performing Arts Center schedule.

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Planning & Building

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1. How is my property zoned?

The City is responsible for establishing land use classifications as a means of regulating business and residential activities to ensure that uses are compatible and appropriate within defined areas of the City. Properties must generally comply with the regulations for the respective district in which they are located.

The Official Zoning Maps show the classifications as an overlay on the land area within the City. The regulations are defined within Chapter 2, Article II of the City's Land Development Code.

2. Where can I find a list of the current development projects in the City?

The Planning Department maintains a list of development projects,which is updated monthly. This list includes the status of each project by name, location, description, and applicant. Monthly Development Report

3. Is my property located in a flood hazard area?

The Federal Emergency Management Agency (FEMA) maps delineate areas that are within flood hazard areas (areas prone to flooding) as well as areas outside the flood hazard area (Flood Zone X). These maps are used by insurers and lenders to assist in determining if flood insurance is required for a property owner.

You can determine the flood zone for your property through the FEMA Map Service Center. Floodsmart.gov provides information regarding the purchase of a flood policy, risk assessments, types of flood insurance, and policy costs and terms.

4. Do I need a permit to repaint my commercial building?

Yes. The permit application, available on-line or in the Planning Department, requires that you provide samples of the colors to be used and a $15.00 permit fee.

5. What do I need to apply for a building permit?

Please contact us at 386-676-3233 for specific requirements, as they vary for each type of permit application.

6. Where do I obtain a garage sale permit?

Garage sale permits can be purchased online, or from the Finance Department at:
City Hall
22 S. Beach St.
Ormond Beach, FL 32175

For more information, please view Garage Sale Regulations.

7. How do I obtain a tree removal permit?

First, you will need to contact the Neighborhood Improvement Department at 386-676-3352. Once your permit is prepared, it can be picked up at the Finance Department at:
City Hall
Room 102
22 S. Beach St.
Ormond Beach, FL 32175

8. How can I obtain a written zoning confirmation for a property in Ormond Beach?

Zoning confirmation letters are available by providing Planning staff with a street address or Tax Parcel ID number, accompanied by a $35.00 fee (per confirmation). Submit the request to comdev@ormondbeach.org.

9. How can I get information on a project that will be heard by the Planning Board?

Information packets are generally available one week prior to the scheduled meeting. The agenda and staff reports for each item are posted to the city's website.

10. How can I get information on a variance request that will be heard by the Board of Adjustment and Appeals?

Information packets are available approximately one week prior to the scheduled meeting. The agenda and staff reports for each item are posted to the city's website.

11. What is the Form Based Code?

The Form Based Code consists of a set of regulations developed to implement the Downtown Master Plan in order to encourage and facilitate redevelopment in the downtown area. The related documents can be found on the website's CRA/Downtown page.

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Police

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1. If I want to report something to the police, is 911 the only number to call?

For anything related to a crime that is in progress or any other emergency, call 911. If in doubt, be safe and call 911. For non-emergency reports, suspicious activities, or requests, call the non-emergency number for dispatch at (386) 248-1777. You can also submit tips anonymously online through the form linked below or by texting the agency keyword ORMONDPD followed by your tip to CRIMES (274637) from your mobile phone. Submit a Confidential Tip Online

2. How can I get a copy of a police report?

Call the Ormond Beach Police Records Section at (386) 677-0731 or stop by our lobby during normal business hours: 8am to 6pm, Monday through Friday, with the case number. If you do not have the case number, you will need the location of the incident, date, and any victim or suspect information. There is a per page/copy charge.

3. Should I report suspicious activity in my neighborhood?

Yes. The Ormond Beach Police Department depends on citizens calling to report crimes or suspicious activity. The person taking your call will ask questions about the activity to determine its nature. The officer also will ask for descriptions of the people involved. You will be asked for your name and address, but you may decline to give this information and an Officer still will respond.

4. Can I make a police report any time of the day, or do I need to make an appointment?

The police department will respond 24 hours a day, seven days a week, to any request for police assistance. We always have officers patrolling the city. We will send someone to your house or business when you call.

5. Can I make a police report over the telephone or does an Officer have to come to my home?

Some reports can be taken over the phone. The dispatcher who answers your call at (386) 248-1777 will determine if your report can be handled over the phone. An officer will call you back and take the information if an in-person response is not necessary

6. Is there a waiting period before I can report someone missing?

No. You may make a missing person report whenever you realize someone is missing.

7. Can I use 911 on my cellular phone to report drunk drivers?

Yes. Calls to 911 on a cellular phone are free. Do not try to pursue a drunk driver or place yourself in any danger. When you call, you will be asked for a description of the car, its location and direction.

8. Why do the telecommunicators ask so many questions when I call?

Telecommunicators are trained to get as much information as possible to determine the nature of the problem and its seriousness. On emergency calls, the Telecommunicator already has sent the information to a dispatcher while continuing to ask additional questions.

9. My family and I are going on vacation. Can the police keep an eye on our home while we are gone?

You may call the Ormond Beach Police records line at (386) 677-0731 or stop by the department lobby and request an "extra-patrol" property check. The information will be passed on to the officers who patrol your neighborhood. While the police department cannot "watch" your house, the patrol officers will try to check on it regularly.

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Public Works

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1. How do I obtain a recycle bin?

Please call the City's Environmental Systems Division at 386-676-3220 and we will be happy to have one delivered to your home. Another option for delivery is to request a bin directly from Waste Management through their request link: Request a Recycle Bin

2. What items can I place in my recycle bin?

For information about what can be recycled and other important information, please see the City's Welcome Guide

3. When is yard waste picked up and how much can I place out?

Yard waste pick-up for the entire City is on Wednesdays. Customers are allowed one cubic yard each week, as well as an annual bulk pick-up of up to four cubic yards. Please keep in mind that any yard debris generated by a yardman, landscaper, etc. must not be placed out for pick-up. The yardman or landscaper is required to dispose of their own debris.

4. Why didn't Waste Management pick up the yard debris that my yardman placed out front?

Yardmen, as well as landscape contractors, lawn maintenance workers, tree surgeons, etc., are required per City Ordinance, Section 10-65 to remove any debris they generate. Waste Management is not required to remove contractor debris. In the event that Waste Management does remove the debris at the customer's request, the customer will be charged on his/her utility bill for the removal of the debris.

5. How do I dispose of unwanted medication, oil, grease, etc.?

Your plumbing and sewer systems are sensitive to receiving items intended to be disposed of in your household trash. Additionally, unwanted medications are not processed by the Wastewater Treatment Plant, therefore are passed through to the effluent water. Learn the proper ways to dispose of unwanted medications, cooking oil, grease and other household goods by viewing the Sewer Facts brochure

6. What are the current watering restrictions?

For current watering restrictions, please click here: Watering Restrictions

7. The streetlight on my street is flickering or burnt out. How do I report it?

Florida Power & Light maintains most of the streetlights in the City of Ormond Beach. Maintenance concerns for streetlights can be reported directly through FPL's "Power-Related Concerns" site. If you happen to have the 11-13 digit pole number (usually eye-level on the pole), that will assist FPL in locating the correct pole. Please see FPL for more information.